Hospitality Training
Star Journey Program

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Sessions on Tuesday 28th of November 2023
09:00 – 11:00 Guest Interaction and Personalized Service – Group 1 (Food & Beverage)
11:15 – 13:15 Handling Guest Feedback Hands-on Session – Group 1 (Food & Beverage)
14:15 – 16:15 Hosting MICE Guests – Group 1
16:30 – 18:30 Enhancing Team Performance – Group 1 (Front-Office and Housekeeping)

Sessions on Wednesday 29th of November 2023
09:00 – 11:00 Guest Interaction and Personalized Service – Group 1 (Rooms Division)
11:15 – 13:15 Handling Guest Feedback Hands-on Session – Group 1 (Rooms Division)
14:15 – 16:15 Connecting with the Guests in the Public Areas – Group 1
16:30 – 18:30 Enhancing Team Performance – Group 2 (Food and Beverage and other Operations)

Sessions on Thursday 30th of November 2023
09:00 – 11:00 Guest Interaction and Personalized Service – Group 2 (Food & Beverage)
11:15 – 13:15 Handling Guest Feedback Hands-on Session – Group 2 (Food & Beverage)
14:15 – 16:00 Hosting MICE Guests – Group 2
16:15 – 18:00 Enhancing Team Performance – Group 3 (Front-office and Housekeeping)

Sessions on Friday 1st of December 2023
09:00 – 11:00 Guest Interaction and Personalized Service – Group 2 (Rooms Division)
11:15 – 13:15 Handling Guest Feedback Hands-on Session – Group 2 (Rooms Division)
14:15 – 16:15 Connecting with the Guests in the Public Areas – Group 2
16:30 – 18:30 Enhancing Team Performance – Group 4 (Food and Beverage and other Operations)