Forbes Travel Guide Hospitality Training Program

The Forbes Travel Guide Hospitality Training Program will be held between the 6th and the 9th of February 2023. Below, you can download the Agenda and fill the Submission Form.

Venues:

6th, and 7th February, 2023
Dolmen Hotel

Triq il-Qawra, SPB 2402, St Paul’s Bay

8th and 9th February, 2023

Radisson Blu Resort Malta St. Julians at the ‘Marie Louise Suite’

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Monday 6th February 2023 09:00 - 11:00 Leadership Session - How to Create a Service Thriving Culture and Lead Through The “Why” Behind the Standard - Group 1Monday 6th February 2023 11:15 - 12:45 Graciousness, Thoughtfulness and Sense of Personalized Service - Group 1 Rooms DivisionMonday 6th February 2023 13:45 - 15:15 Room Reservation & Pre-Arrival - Group 1Monday 6th February 2023 15:30 - 16:45 Hotel Arrival Experience - A WOW Welcome - Group 1Monday 6th February 2023 16:45 - 18:00 Hotel Departure Experience - A Lasting and Memorable Farewell - Group 1Tuesday 7th February 2023 09:00 - 10:30 Sales & Customer Service Departments - Creating Impactful First Impressions - Group 1Tuesday 7th February 2023 10:45 - 12:15 Graciousness, Thoughtfulness and Sense of Personalized Service - Group 1 F&B DepartmentTuesday 7th February 2023 13:15 - 14:45 Dining Experience - Personalizing the Service - Group 1Tuesday 7th February 2023 15:00 - 16:45 Bar/Lounge - Creating an Exceptional Guest Experience - Group 1Tuesday 7th February 2023 16:30 - 18:00 In-Room Dining - Practice Makes Perfect - Group 1Wednesday 8th February 2023 09:00 - 11:00 Leadership Session - How to Create a Service Thriving Culture and Lead Through The “Why” Behind the Standard - Group 2Wednesday 8th February 2023 11:15 - 12:45 Graciousness, Thoughtfulness and Sense of Personalized Service - Group 2 Rooms DivisionWednesday 8th February 2023 12:45 - 13:45 Room Reservation & Pre-Arrival - Group 2Wednesday 8th February 2023 15:30 - 16:45 Hotel Arrival Experience - A WOW Welcome - Group 2Wednesday 8th February 2023 16:45 - 18:00 Hotel Departure Experience - A Lasting and Memorable Farewell - Group 2Thursday 9th February 2023 09:00 - 10:30 Sales & Customer Service Departments - Creating Impactful First Impressions - Group 2Thursday 9th February 2023 10:45 - 12:15 Graciousness, Thoughtfulness and Sense of Personalized Service - Group 2 F&B DepartmentThursday 9th February 2023 13:15 - 14:45 Dining Experience - Personalizing the Service - Group 2Thursday 9th February 2023 15:00 - 16:45 Bar/Lounge - Creating an Exceptional Guest Experience - Group 2Thursday 9th February 2023 16:30 - 18:00 In-Room Dining - Practice Makes Perfect - Group 2