Hospitality Training
Star Journey Program

09:00–10:30 — Creating Exceptional Guest Experiences (Group 1)10:45–12:15 — Building a Culture of Collaboration (Group 1)13:15–14:45 — Guest Interaction Mastery (Group 1)15:00–16:30 — Turning Complaints into Loyalty (Group 1)16:30–18:30 — Leading with Impact (Leaders Group 1)

09:00–10:30 — Creating Exceptional Guest Experiences (Group 2)10:45–12:15 — Building a Culture of Collaboration (Group 2)13:15–14:45 — Guest Interaction Mastery (Group 2)15:00–16:30 — Turning Complaints into Loyalty (Group 2)16:30–18:30 — Leading with Impact (Leaders Group 2)

09:00–10:30 — Creating Exceptional Guest Experiences (Group 3)10:45–12:15 — Building a Culture of Collaboration (Group 3)13:15–14:45 — Guest Interaction Mastery (Group 3)15:00–16:30 — Turning Complaints into Loyalty (Group 3)16:30–18:30 — Leading with Impact (Leaders Group 3)

09:00–10:30 — Creating Exceptional Guest Experiences (Group 4)10:45–12:15 — Building a Culture of Collaboration (Group 4)13:15–14:45 — Guest Interaction Mastery (Group 4)15:00–16:30 — Turning Complaints into Loyalty (Group 4)16:30–18:30 — Leading with Impact (Leaders Group 4)